Theprintspace is Twittering!
Theprintspace, East London’s premier professional photographic printing studio & gallery, is now offering clients even faster direct responses to their questions via the free microblogging service, Twitter
Theprintspace, East London’s premier professional photographic printing studio & gallery, is now offering clients even faster direct responses to their questions via the free microblogging service, Twitter.
Theprintspace has previously been using Twitter to tell the world of the great work which comes in the studio and provide exposure for photographers who use their service, as well as telling followers about important news from the studio & gallery. Exclusive invites for private views to the exhibitions were also given away on the Twitter platform.
Marketing executive at theprintspace, Geri Tuneva, explains: “We have been using Twitter religiously here at theprintspace, and we have received such great feedback for this that we decided to take it to the next level. By offering full customer service on Twitter we can cater to our clients’ questions and comments in real-time and in a simple & direct manner. Twitter enables us to engage with our customers on a deeper level, solve their issues & build relationships with them via an online platform in addition to our in-house activities.”
Twitter is by far the best tool for customer service, because it’s free and it’s instant. It is the ideal place to ask simple questions, which need fast answers. This online platform empowers you to bypass traditional routes of phone & email for getting your issues heard and your questions answered.
Employing Twitter for customer service is also in line with theprintspace’s philosophy of keeping costs down. By substituting the traditional call centre for an online real-time response mechanism, theprintspace can continue to keep prices 1/3 of the prices which other pro labs charge, uncompromising on quality. Of course, theprintspace stresses that you can still email or call up with any questions, especially if they require longer explanations.
Join in the conversation at http://twitter.com/theprintspace